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Create live dashboards for LOB Analytics

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...
Laris Mulic 5 months ago in RingCentral Analytics 0 Under review

Add Speed of Answer to Performance Reports for Calls

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...
Maggie Hill 6 months ago in RingCentral Analytics 0 Under review

LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would ...
Alexander Wade 6 months ago in RingCentral Analytics 0 Under review

Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

Have the same features as the meetings dashboard and can see usage of RCV rooms.
Leo Brennan 6 months ago in RingCentral Analytics 0 Under review

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson 6 months ago in RingCentral Analytics 1 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 6 months ago in RingCentral Analytics 0 Under review

Rolling Quarterly and/or semi-annual reports

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...
Anthony Cervelli 6 months ago in RingCentral Analytics 0 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen 6 months ago in RingCentral Analytics 1 Under review

Performance Report Detail Trend

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
Joey Van Duzee 7 months ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 8 months ago in RingCentral Analytics 0 Under review