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RingCentral Analytics

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Tracking (report) for agent missed calls

Tracking (report) for agent missed calls- calls not answered
Guest 4 months ago in RingCentral Analytics 0 Under review

Non-Owners change calendar on public dashboard

Hi. If I make a public dashboard for my dealership is there a way for anyone with access to change the time periods being displayed?
Guest 4 months ago in RingCentral Analytics 0 Under review

In the graph builder; can we get an option to modify the refresh rate, if not can we get at least 1/2hr option?

Seeing refresh rates every hour does not support monitoring efficiently
Guest 4 months ago in RingCentral Analytics 0 Under review

Call Center Metrics

Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call
Guest 4 months ago in RingCentral Analytics 0 Under review

The archive or history for the Service Level report

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...
Bruno Prus 4 months ago in RingCentral Analytics 0 Under review

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 4 months ago in RingCentral Analytics 0 Under review

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 4 months ago in RingCentral Analytics 0 Under review

Tagging Calls

I wish we could tag calls. I would go through my history / recordings and see if was new sales lead, or old sales lead, follow up, etc.
Guest 4 months ago in RingCentral Analytics 0 Under review

add % answered to live reports

our service standard is based on % answered it would be helpful to see that in real time
Joel Eichler 4 months ago in RingCentral Analytics 0 Under review

Access Company Directory when Transferring a Call

When using desk phones, when it is time to transfer a call. It would be nice to have the option to open the company directory and select an extension to transfer. I can see that his is possible in the APP but not with the Yealink Phone we use.
Guest 4 months ago in RingCentral Analytics 0 Under review