RingCentral Analytics

would like to see different line charts for each user instead of aggregating all the data

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...

We need more than one person to be able to manage dashboards. For example, if a manager has created a dashboard and IT need to help them fix settings or if someone leaves. It's highly frustrating as an admin not to be able to fix dashboards and to...

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

We used to be able to dial just 7 digits when we placed a call locally in the United States. Now we have to dial the area code for local numbers. Can you make it be how it used to be? Please and thank you1

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...