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RingCentral Analytics

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Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta over 1 year ago in RingCentral Analytics 0 Under review

Resize the text within KPI widgets

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.
Guest 8 months ago in RingCentral Analytics 0 Under review

More detailed and accurate performance reports

There discrepancy between performance reports queue and users queue There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the...
Iam Kristoff Coloma 3 months ago in RingCentral Analytics 1 Under review

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest 10 months ago in RingCentral Analytics 0 Future consideration

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid over 1 year ago in RingCentral Analytics 0 Planned

Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

Wanted to see truly only the time this user has been live talking, not any time on hold, transfer, Hold, etc.
Kenneth Tarosa 28 days ago in RingCentral Analytics 0 New

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

SMS Log Analytics

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.
Brenley Veater about 2 months ago in RingCentral Analytics 0 New

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...
Sunuso Energy Main Line 6 months ago in RingCentral Analytics 2 Future consideration

Performance reports - Column to be added for number of "Connected" calls for Users tab.

We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connecte...
Stephanie Rensburg 2 months ago in RingCentral Analytics 0 New