RingCentral Analytics

Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a ...

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"