RingCentral Analytics

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...

Hi, I am looking for a report with all the calls CONNECTED. As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture. Thanks, Lubna Ali Healt...

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.

Add total calls inbound + Outbound.

Users trying to build KPIs against time users are logged out of the queue and not in a call vs other performance metrics would benefit from being able to see time away from the phones without having to resort to third party paid integrations.

I use different numbers for inbound call tracking (number of leads received on that specific number). I need to be able to search calls to a specific number (even if its virtual/digital number on our account) going back one entire year.