RingCentral Analytics

We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day

Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.

It would be useful if users could select a dark theme to view their call queues.

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

May i request a report where i can capture "Unavailable" time by user on hourly basis

Option in Analytics that shows numbers of endpoints registered, offline, how long the endpoints registered, number of unregistered endpoints, etc