RingCentral Analytics

The reports currently show all calls irrespective of time or days. It shows calls which came in late at night, early morning or even on weekends. Which is clearly wrong data to consider for reports and affects user performance. Please add a featur...

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

I need a report that shows all incoming sales calls by month. So Jan might be 100, Feb 150, March 120 calls etc. It would also be great to see this on a bar graph.

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.

I need to have real time performance reports like the one available with live reports

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

Have the capability to be able to download all data as needed. Including charts

KPI info is very interesting, but I'd like to narrow down the analysis to say my sales team (a dept) or even down to the individual level. Maybe it's there and I'm missing it.