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run user status report

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
Pete Johnson Tech 4 months ago in RingCentral Analytics 0 New

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 11 months ago in RingCentral Analytics 2 Under review

filtering analytics report per number on one user extension

need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day
Tester Account about 1 month ago in RingCentral Analytics 0 Under review

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid over 1 year ago in RingCentral Analytics 0 Planned

Total talk time is not an option to table Widget of Business Analytics

Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.
Jessa Remo 2 months ago in RingCentral Analytics 0 New

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

Resize the text within KPI widgets

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.
Guest 11 months ago in RingCentral Analytics 0 Under review

Allow widgets to be moved on dashboard

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
Amy Spain 3 months ago in RingCentral Analytics 1 New

Analytics showing how long the device has been registered, etc.

Option in Analytics that shows numbers of endpoints registered, offline, how long the endpoints registered, number of unregistered endpoints, etc
James Peterson about 1 month ago in RingCentral Analytics 0 New

Improve Analytics

Allow graphs to be exported as PDF Add the option to hide 0 calls on report. Every report shows all 500 users even if they are zero.
Ryan Buffa about 1 month ago in RingCentral Analytics 0 New