Skip to Main Content

RingCentral Analytics

Showing 175

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead about 2 years ago in RingCentral Analytics 1 Under review

Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND)

I would like to see how many hours per day or week a particular user spent accepting queue calls on their phone. Currently, the only way to know if users are accepting queue calls is to extrapolate based on the number of calls taken, however, I wa...
Guest about 2 years ago in RingCentral Analytics 2 Future consideration

Power BI Integration

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
Ryann Black 6 months ago in RingCentral Analytics 1 Future consideration

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 8 months ago in RingCentral Analytics 1 Already exists

The ability to record whispers and barges

this feature would be useful in allowing us the ability to go back and listen to these calls and assess the quality of input and coaching being done through the whispers and barges.
Cris Rios about 2 months ago in RingCentral Analytics 0 Under review

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen about 1 year ago in RingCentral Analytics 1 Under review

Call Reporting \ Analytics for the Standard User

We need a feature for standard users to have call metrics so they can review how many calls they made and received. A dashboard similar to Analytics for administrators. Currently, Analytics displays all users calls, but want this feature only tied...
FPS Customer Service 9 months ago in RingCentral Analytics 0 Future consideration

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest over 2 years ago in RingCentral Analytics 1 Under review

Forwarded To Numbers as trackable data in analytics and call logs

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
Nathan King 7 months ago in RingCentral Analytics 0 Under review