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Back up customer phone button configuration

I would like to have a way to see the client previous button layout. It is to easy to deploy a button template to the wrong phone. There needs to be a way that the button config can be restored or retreived from a config file. It would be nice to ...
Joel Hawkins 104 about 1 year ago in RingCentral Analytics 0 Under review

Red yellow green

on the iPhone app if a call has been answered by my self it should be green. If a call has been answered by one of my teammates, it should be yellow if a call was missed by my self or a teammate, it should be red and as a admin, I should be able t...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Dark Mode

..... dark mode?
Guest about 1 year ago in RingCentral Analytics 0 Under review

Trend Line chart by user over time frame

Line graph Chart with Users on the Y axis and time frame on X axis. Able to see a trend line for each user over selected time frame. Useful for monitoring outbound/inbound call trends per user compared to other users. Great for sales environment.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Click to pull the report from live report

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...
Guest about 1 year ago in RingCentral Analytics 0 Already exists

MOS Score Report by Extension

Add the ability to generate a report showing MOS score by extension for a defined time period. Currently you have to manually select each extension to see individual MOS scores which is very inefficient.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Add a label for each call

Please add labels to each call so we can export reports about specifics calls, example, new clients, follow up, wrong calls, etc etc
Guest about 1 year ago in RingCentral Analytics 0 Under review

Adjust data refresh rate in Analytics

sometimes it's I'd like to check call analytics quicker than having to wait until the top of the hour.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Analytics time frame in reporting

It would be nice when selecting a time frame to be able to select Sun ~ Saturday in addition to last business week Mon~Fri. We can do last 7 days and sort of make that happen with the day of the week we deliver the report, but we'd like to track c...
Richard Valenta about 1 year ago in RingCentral Analytics 0 Under review

Adoption & Usage Report by email

Add Adoption & Usage Report by email.
Earl Jordan about 1 year ago in RingCentral Analytics 0 Under review