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RingCentral Analytics

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SMS Log Analytics

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.
Brenley Veater 2 months ago in RingCentral Analytics 0 New

Performance reports - Column to be added for number of "Connected" calls for Users tab.

We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connecte...
Stephanie Rensburg 2 months ago in RingCentral Analytics 0 New

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest 10 months ago in RingCentral Analytics 1 Future consideration

Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 7 months ago in RingCentral Analytics 0 Future consideration

This Week Date Range - Mon to Sun - Track Stats As Week Progresses

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...
Guest 11 months ago in RingCentral Analytics 0 Under review

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest almost 2 years ago in RingCentral Analytics / RingCentral Video 0 Already exists

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 8 months ago in RingCentral Analytics 2 Under review

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 12 months ago in RingCentral Analytics 0 Planned

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest almost 3 years ago in RingCentral Analytics 5 Planned

Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine over 1 year ago in RingCentral Analytics 2 Future consideration