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Need a way to limit the user that a Person can see on Reports

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
Joe Margiotta 8 months ago in RingCentral Analytics 1 Implemented

Allow Bar Graph Data to be presented in Downloaded report

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable
Dave DeWeese over 1 year ago in RingCentral Analytics 2 Implemented

Link to Calls

Link to the actual calls and the recordings if any.
Jed Strong over 1 year ago in RingCentral Analytics 0 Implemented

Duplicate Widget

Any easy way to duplicate widget would be useful
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos almost 2 years ago in RingCentral Analytics 1 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV almost 2 years ago in RingCentral Analytics 1 Implemented

Viewing metrics per day when looking at a specific time period, rather than summed or averaged

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...
William Parke almost 2 years ago in RingCentral Analytics 2 Implemented

Selecting specific time & date

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
Rafael Umali almost 2 years ago in RingCentral Analytics 1 Implemented

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
Guest about 2 years ago in RingCentral Analytics 1 Implemented

download only calls that last more than 1 minute for a specific number

when I check my calls I see that the call lasted more than 1 minutes this means that is a successful call, so since I have many phone numbers I want to get a report like that
Davit Saghatelyan about 2 years ago in RingCentral Analytics 1 Implemented