Skip to Main Content

RingCentral Analytics

Showing 172

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Pull Login and log out reports

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman almost 2 years ago in RingCentral Analytics 1 Under review

Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Call Log for Conference Calls (Voice and Video)

Audit tracking of who connected to audio or video conference call
Guest over 2 years ago in RingCentral Analytics 2 Under review

Power BI Integration

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
Ryann Black 5 months ago in RingCentral Analytics 1 Future consideration

Forwarded To Numbers as trackable data in analytics and call logs

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
Nathan King 6 months ago in RingCentral Analytics 0 Under review

Ring Central report based on inbound number/contact

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
Jack Goodburn 7 months ago in RingCentral Analytics 0 Under review

Display active call lengths for ongoing calls

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...
Alisa Carson 9 months ago in RingCentral Analytics 1 Under review