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RingCentral Analytics

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run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest 12 months ago in RingCentral Analytics 0 Under review

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest about 1 year ago in RingCentral Analytics 1 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia about 1 year ago in RingCentral Analytics 0 Under review

Pull Login and log out reports

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman over 1 year ago in RingCentral Analytics 1 Under review

Time Element for Agent Detail on Live Reports

I would like to see the live time frames of the agents current status in live reports. For Example: Agent Status Time Agent One On Call 4:58 Agent Two Available 0:37 Agent Three Unavailable 13:14 This would allow us to monitor, in real time, how l...
Chase Owens over 1 year ago in RingCentral Analytics 0 Under review

Measure of occupancy as a percentage

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Live Reports

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration