RingCentral Analytics

Seeing refresh rates every hour does not support monitoring efficiently

Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...

I wish we could tag calls. I would go through my history / recordings and see if was new sales lead, or old sales lead, follow up, etc.

our service standard is based on % answered it would be helpful to see that in real time

When using desk phones, when it is time to transfer a call. It would be nice to have the option to open the company directory and select an extension to transfer. I can see that his is possible in the APP but not with the Yealink Phone we use.

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

When making a call the user selects from a list of call types (Sales, Cases, Review etc) that are created by the end user in settings. Add a filter to the Analytics reporting titled "Call Type" so we can filter the results by a particular type of ...