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More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead about 2 years ago in RingCentral Analytics 1 Under review

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco about 2 months ago in RingCentral Analytics 0 Under review

Ability for queue managers to see incoming call in Live reporting

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
Stephanie Rensburg about 2 months ago in RingCentral Analytics 0 Under review

Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND)

I would like to see how many hours per day or week a particular user spent accepting queue calls on their phone. Currently, the only way to know if users are accepting queue calls is to extrapolate based on the number of calls taken, however, I wa...
Guest over 2 years ago in RingCentral Analytics 2 Future consideration

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard about 2 months ago in RingCentral Analytics 0 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen about 1 year ago in RingCentral Analytics 2 Under review

Print Analytics Report

Please add Print option from the Analytics Report
Vanessa P 2 months ago in RingCentral Analytics 0 Under review

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 2 months ago in RingCentral Analytics 0 Under review

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest over 1 year ago in RingCentral Analytics 1 Under review