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RingCentral Analytics

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Generate/Download Report data per day

Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
RC Tester Account 28 days ago in RingCentral Analytics 0 New

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

More detailed and accurate performance reports

There discrepancy between performance reports queue and users queue There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the...
Iam Kristoff Coloma 3 months ago in RingCentral Analytics 1 Under review

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...
Sunuso Energy Main Line 6 months ago in RingCentral Analytics 2 Future consideration

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 8 months ago in RingCentral Analytics 2 Under review

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest 10 months ago in RingCentral Analytics 1 Future consideration

SMS Log Analytics

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.
Brenley Veater 2 months ago in RingCentral Analytics 0 New

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest about 2 years ago in RingCentral Analytics / RingCentral Video 0 Already exists

Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 7 months ago in RingCentral Analytics 0 Future consideration

This Week Date Range - Mon to Sun - Track Stats As Week Progresses

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...
Guest 12 months ago in RingCentral Analytics 0 Under review