RingCentral Analytics

Add the function to exclude users the same as e can exclude call queues now.

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...

Can you amend the type of call responses to drill down further on outbound calling.

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...

I'd like to be able to export ALL CALLS that come in and go out. I currently don't have an easy way to do this. At best I'm exporting all data from the "Company Numbers" section and the "Performance Reports" sections. Then I put them together and ...

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...

hi please include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit

I am able to see the main company analytics, but I would like to see each individual users data

To export to excel and then have to recreate is redundant and time consuming

I can leave the LOB page open all day and I can just hit refresh to get updated data but when I am in the admin area for like call ques, logs, etc. It always logs me out after a short amount of time.