RingCentral Analytics

Once a report has been created with the necessary filters, be able to distribute that report to other users so that they don't have to go through and recreate and ensure that people are looking at the same information.

Link to the actual calls and the recordings if any.

Any easy way to duplicate widget would be useful

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

when I check my calls I see that the call lasted more than 1 minutes this means that is a successful call, so since I have many phone numbers I want to get a report like that