RingCentral Analytics

May i request a report where i can capture "Unavailable" time by user on hourly basis

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.

We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connecte...

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...

Wanted to see truly only the time this user has been live talking, not any time on hold, transfer, Hold, etc.

so that we can track numbers, and react quickly to missed calls or vms.

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...