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RingCentral Analytics

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Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart about 2 months ago in RingCentral Analytics 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi about 2 months ago in RingCentral Analytics 0 Under review

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford over 1 year ago in RingCentral Analytics 2 Under review

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...
Hannah Tieu over 1 year ago in RingCentral Analytics 4 Under review

X Days in the past calendar feature

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...
Mitch Detwiler 2 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...
Fraz Hamid about 1 year ago in RingCentral Analytics 0 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 6 months ago in RingCentral Analytics 0 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes over 1 year ago in RingCentral Analytics 0 Under review

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 7 months ago in RingCentral Analytics 1 Planned

RingCentral Analytics: Date Format option for Day/Month

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
Fraz Hamid 2 months ago in RingCentral Analytics 0 Under review