RingCentral Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

Show who disconnected to call to help identify whether calls are being dropped by the caller, or by a network issue.

It would be helpful to receive subscription performance reports by user instead of every user.

can I get a monthly billing report

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.

Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.