RingCentral Analytics

There is no option to see stats for Message-Only extensions on a signle dashboard

An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automat...

When you download your dashboard and widgets from the portal, the data is filtered to how you want it presented. When you download it from a subscription, the data filters to not translate over. The experience should match.

Missed call and schedule call reports request via email

I have a customer that is currently using Performance reports to get user specific data for users assigned to a user group. They use this as a filter because the list of user changes frequently. They did not want to have to go into each report and...

This would allow individual team managers to manage the live data from their teams instead of having to wait for hourly updates.

We would like to have a performance report that would allow me to ask for last 24 hours and set the time of day the report runs, in our case 3 PM each day.

Add ability to compare two time periods, eg current month vs last month, or last 90 days vs prior 90 days

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...

. Ability to report on Message only and Announcement only Extns - This would be useful to run reports to see how many times customers rang in and selected these options.