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RingCentral Analytics

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Comprehensive User view similar to InContact Agent TimeCard report

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.
Will Snyder over 1 year ago in RingCentral Analytics 0 Future consideration

Filter KPIs by Department

This is useful to Department leads os that they can filter out their own departments/groups.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Ability to see Message and Video information in LOB

Would be useful to be able to see Video and Message detail in the LOB reports.
Tyrone Stephens over 1 year ago in RingCentral Analytics 2 Future consideration

GDPR / SAR request portal

For the EU platform we will need a portal where we can pull any data (call logs, recordings, txt etc) for a caller when a SAR request is received. We need to comply to this as per EU regulations. We also need to have the option for "right to be fo...
Holger Sell over 1 year ago in RingCentral Analytics 0 Under review

Ring Central - Live Dashboard - Agent Details - Expand Information

Currently the on the Ring Central - Live Reports - Dashboard you can display the agent Detail. It would be helpful if additional information could entered and displayed such as Que Schedule (time format manual entry) + Average downtime between tak...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Add link to Admin home page on the Analytics page

There is no way to return to the RingCentral Admin home page from the Analytics console - please add a link.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Robo calls and dropped calls

Please add a feature in the reporting mechanism to filter out robo calls and other calls that drop as soon as you pick up? When I evaluate an employee by the number of calls they pick up vs the number of missed calls, the data looks like she is mi...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Share Dashboard to Team for Live View of Inbound Calls and Reports

We need the ability to share our Service Desk dashboard to the team. This way we could give them a link (or load on a TV via mounted PC) to view the dashboard. No need to share with public link, but the option would be great!
Torey Bennett over 1 year ago in RingCentral Analytics 0 Future consideration

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson over 1 year ago in RingCentral Analytics 1 Under review

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman over 1 year ago in RingCentral Analytics 0 Under review