RingCentral Analytics

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...

During a incoming call allow users to send a pre-typed text message such as "I will call you back later." or "Currently busy. Please call later".

Average wait time for callers in a given queue.

an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...

adding a sound notification to alert of a call in queue would be great!

That's it, if the call queue is involved, show the call queue but also the user that accepted the call

A report that could show which tasks were completed by which user and how many tasks are left incomplete

Administrator get notified when phone(s) go offline, shutdown or reboot.

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...