RingCentral Analytics

PDF for easy reading and better formatting. Improve excel formatting on subscribe reports. Its not easy to see all the data at once, going down the column one by one.

It would be very useful if Admins have the option to look at the hops during a call (i.e., from the caller's IP to the Server IP to the Callee's IP and back) so we can see where in the call that call quality deteriorates and can determine what's t...

When viewing the Total Calls trend, it'd be helpful to have the graph show the lines per department.

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.

Currently, when the list of 'agents' in the 'Agent Details' widget is more than what the widget can accommodate, the user needs to click 'next' to go to the next page. It would be quicker, more intuitive, and flexible if it was possible to scroll ...

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...