RingCentral Analytics

I would like to be able to add rows for Users and IVRs. Some of my IVR options transfer to other IVR menus while some options transfer directly to Users. This functionality would allow me to better assess the efficiency of my IVRs by comparing tra...

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...

I would add 2 additional view modes. 1 = "full browser" link so you can provide a link to someone who has to also log in with Ring Central, but would have the ability to see the dashboard easily "full page" basically. The other would be "presentat...

When I download a report, it has more fields but it's not clear what all the columns are for. Which columns are representing the caller and which are the called?

Want to be able to add Site column to the QoS view so I can see if a particular site is experiencing Poor QoS. Existing view lists call but not which site the call was routed to.

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...

Hi, it would be great if we could set up an alert that is based on our outbound call goals. We have a target number of outbound calls and call handle time per day. We would like to set up an alert for each user that lets them know how they are doi...

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

Currently, there's no ability to export RC Video participant data to .csv. It is very helpful when large meetings are conducted to know who joined, when they joined, and when they left the meeting. Today, the only way I could share this informatio...