RingCentral Analytics

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...

Hi, it would be great if we could set up an alert that is based on our outbound call goals. We have a target number of outbound calls and call handle time per day. We would like to set up an alert for each user that lets them know how they are doi...

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

Currently, there's no ability to export RC Video participant data to .csv. It is very helpful when large meetings are conducted to know who joined, when they joined, and when they left the meeting. Today, the only way I could share this informatio...

There are several moments where the dashboard will stop working as designed, which causes us to have unknown datapoints to reflect present disposition of our call queues and technician availability. Consistently having an error that states "No dat...

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.

This is useful to Department leads os that they can filter out their own departments/groups.

Would be useful to be able to see Video and Message detail in the LOB reports.