RingCentral Analytics

For the EU platform we will need a portal where we can pull any data (call logs, recordings, txt etc) for a caller when a SAR request is received. We need to comply to this as per EU regulations. We also need to have the option for "right to be fo...

Currently the on the Ring Central - Live Reports - Dashboard you can display the agent Detail. It would be helpful if additional information could entered and displayed such as Que Schedule (time format manual entry) + Average downtime between tak...

There is no way to return to the RingCentral Admin home page from the Analytics console - please add a link.

Please add a feature in the reporting mechanism to filter out robo calls and other calls that drop as soon as you pick up? When I evaluate an employee by the number of calls they pick up vs the number of missed calls, the data looks like she is mi...

We need the ability to share our Service Desk dashboard to the team. This way we could give them a link (or load on a TV via mounted PC) to view the dashboard. No need to share with public link, but the option would be great!

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...

Currently we are able to change the main logo under service.ringcentral.com > more > appearence > company logo; but when we jump to analytics.ringcentral.com from the admin portal we see again the RingCentral logo. Since whitelabeling is ...

as i see the live report if the agent in phone call i dont see with who is talking with even if he make his line busy with another agent to not recive phone call from customer i will never know its so much important to have that