RingCentral Analytics

to be able to more quickly show your most effective calls to action: google, facebook, etc.

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...

This would be useful as we don't need to report this data and just makes it more difficult to read on reports.

Using a similar concept in the attached screenshot, submitting an email that covers these items along with who answered the call, the sentiment, inbound or outbound, duration, department, and the caller. This information can be pulled into separat...

It would be nice to have call defelction feature to send our 4 or 5 most popluar options to send them via text. For example: online ordering, wait list, meal kits, or speak to a live agent,

Today, my team is claiming many calls (in/out) not completing just going to dead space etc. Trying to view QOS on these calls but these calls are omitted entirely. So I thought this would be a good way to test the new alerts feature, but alas this...

Having the option to Pin the bar, and then unselect when looking at large reports

It would be nice to have a summary of how the previous day went available for review.

makes accounting easier.

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?