RingCentral Analytics

I'm looking for a report similar to Ring Central Meetings that shows who the participants were in a select meeting.

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...

Ability to click through on dashboards to identify what calls / records are contributing to statistics. For example, I can see 1 call has gone to VM and I want to know which one, when and how it reached VM. At the moment I have to go through the e...

We have queues that overflow to one another so looking at queue level abandoned rates is misleading. The primary queues may show say 30% abandoned, but if 90% of those calls are answered by the second queue the call goes to then the actual abandon...

to be able to more quickly show your most effective calls to action: google, facebook, etc.

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...

This would be useful as we don't need to report this data and just makes it more difficult to read on reports.

Using a similar concept in the attached screenshot, submitting an email that covers these items along with who answered the call, the sentiment, inbound or outbound, duration, department, and the caller. This information can be pulled into separat...

It would be nice to have call defelction feature to send our 4 or 5 most popluar options to send them via text. For example: online ordering, wait list, meal kits, or speak to a live agent,

Today, my team is claiming many calls (in/out) not completing just going to dead space etc. Trying to view QOS on these calls but these calls are omitted entirely. So I thought this would be a good way to test the new alerts feature, but alas this...