Skip to Main Content

RingCentral Analytics

Showing 717

Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...
Maria Marbella about 2 years ago in RingCentral Analytics 0 Under review

Performance report - edit user columns such as User Status and User Extension

This would be useful as we don't need to report this data and just makes it more difficult to read on reports.
Guest about 2 years ago in RingCentral Analytics 1 Will not implement

CALL LOG EMAILS

Using a similar concept in the attached screenshot, submitting an email that covers these items along with who answered the call, the sentiment, inbound or outbound, duration, department, and the caller. This information can be pulled into separat...
Guest about 2 years ago in RingCentral Analytics 1 Planned

Call Deflection

It would be nice to have call defelction feature to send our 4 or 5 most popluar options to send them via text. For example: online ordering, wait list, meal kits, or speak to a live agent,
Guest about 2 years ago in RingCentral Analytics 0 Under review

New "Alerts" feature missing option to monitor calls that fail/will not connect/complete (inbound/outbound)

Today, my team is claiming many calls (in/out) not completing just going to dead space etc. Trying to view QOS on these calls but these calls are omitted entirely. So I thought this would be a good way to test the new alerts feature, but alas this...
Guest about 2 years ago in RingCentral Analytics 0 Under review

PIN THE SIDEBAR

Having the option to Pin the bar, and then unselect when looking at large reports
Guest over 2 years ago in RingCentral Analytics 0 Under review

Accessibility to the previous day stats

It would be nice to have a summary of how the previous day went available for review.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

it would be great to have billing invoices converted to pdf's

makes accounting easier.
Paul Hogan over 2 years ago in RingCentral Analytics 0 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens over 2 years ago in RingCentral Analytics 0 Under review

Make post-call quality survey results available to clients. Account admins can then be alerted any time an MVP user logs a 1-star call quality score for further analysis.

Make post-call quality survey results available to clients. Account admins can then be alerted any time an MVP user logs a 1-star call quality score for further analysis.
Brian Spencer over 2 years ago in RingCentral Analytics 0 Under review