RingCentral Analytics

Having the option to Pin the bar, and then unselect when looking at large reports

It would be nice to have a summary of how the previous day went available for review.

makes accounting easier.

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?

Make post-call quality survey results available to clients. Account admins can then be alerted any time an MVP user logs a 1-star call quality score for further analysis.

We'd like to monitor real-time queue status for our Office queues, similar to real-time Contact Center metrics/reportings.

I'd like for live reports to be functional at least 50% of the time.

Now that managers can see all queues, it is tedious to go through all to select their specific queue. The ability to "favorite/bookmark" queues would be very beneficial.

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.