RingCentral Analytics

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...

Grant access to super admins to view active subscriptions for our end users Essential.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...

It would be great if there was a feature that allowed reports created on other extensions to be viewed by other people, or whose visibility and management can be shared with other people for example, if 4 people were on the same team and someone c...

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...