RingCentral Analytics

We'd like to monitor real-time queue status for our Office queues, similar to real-time Contact Center metrics/reportings.

I'd like for live reports to be functional at least 50% of the time.

Now that managers can see all queues, it is tedious to go through all to select their specific queue. The ability to "favorite/bookmark" queues would be very beneficial.

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.

It would be helpful if we also show the report/data/analytics for the conversations in Glip. We can have a report wherein we rank the frequency of communication/messages for each Glip Channel created and they will be ranked. This way we can know a...

Currently it's about 5 places you need to click and 2 websites to have the live reports dashboard up. We use the live reports everyday to monitor the que and its too many clicks each day to get to seeing it needs reloaded if you leave the website ...

The ability to change the size of the text on the wall boards

The Rooms and Devices section of analytics only shows 'Rooms' devices. It should show the status of desk phones as well!