RingCentral Analytics

After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?

Should be able to have the option to customize the downloaded reports on analytics and remove columns

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

Call Report for Dropped Calls

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021

adding a sound notification to alert of a call in queue would be great!