RingCentral Analytics

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...

Please add an Auto Answer Button on updated RC App

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...

It would be great if you could cast the stats to a Monitor or present it on full screen mode.

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?

would like to see different line charts for each user instead of aggregating all the data

I need to be able to see call length in addition to handle time. I'd like to be able to view it on per call basis as well as a total for a selected time period for our sales team that makes mostly outbound calls. We need to track their time on the...

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...