RingCentral Analytics

As the title says, I like a month date range option added without weekends called Last Work Month

As a 24/7 healthcare business, reports that can be sectioned by hours of ops and after-hours will allow more careful analysis of my client's needs.These reports should be continuous so I can select the specific time that I would like to review acr...

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...

This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.

This will help me see when my associates are most productive and least productive. I can schedule different task to optimize their time and efforts

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.

Could you show that by department and not by staff member name?

for this page https://analytics.ringcentral.eu/adoption-and-usage/phone we want to print it out

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as need...