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RingCentral Analytics

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KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest over 1 year ago in RingCentral Analytics 1 Under review

On live reports or performance reports, adding a count of abandoned calls to the agents, that did not answer the phone and as a result the call was abandoned would be very helpful to see trends of abandoned calls.

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Auto-Answer

Please add an Auto Answer Button on updated RC App
Guest 10 months ago in RingCentral Analytics 0 Under review

Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 10 months ago in RingCentral Analytics 0 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger 11 months ago in RingCentral Analytics 1 Future consideration

Call counts and handle time don't match performance reports / live reports

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?
Guest about 1 year ago in RingCentral Analytics 1 Planned

Chart with multiple users

would like to see different line charts for each user instead of aggregating all the data
Guest about 1 year ago in RingCentral Analytics 1 Future consideration

Include Call Length in reporting - including a total in a given time period

I need to be able to see call length in addition to handle time. I'd like to be able to view it on per call basis as well as a total for a selected time period for our sales team that makes mostly outbound calls. We need to track their time on the...
Guest about 1 year ago in RingCentral Analytics 1 Planned

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen over 1 year ago in RingCentral Analytics 2 Under review