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RingCentral Analytics

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run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest about 1 year ago in RingCentral Analytics 0 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest about 1 year ago in RingCentral Analytics 0 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest about 1 year ago in RingCentral Analytics 0 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens about 1 year ago in RingCentral Analytics 0 Under review

Enable merging of two extensions to combine data for analytics

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...
Mallard Owen about 1 year ago in RingCentral Analytics 1 Under review

RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...
Fraz Hamid about 1 year ago in RingCentral Analytics 0 Under review

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest about 1 year ago in RingCentral Analytics 1 Under review

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Evan Loewen about 1 year ago in RingCentral Analytics 1 Under review

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar about 1 year ago in RingCentral Analytics 4 Under review