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RingCentral Analytics

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Feature to share subscriptions created by one user with other users.

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...
Guest about 2 years ago in RingCentral Analytics 3 Planned

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Fix your call reports

To work
William Molen about 1 month ago in RingCentral Analytics 0 Needs more information

Auto-Answer

Please add an Auto Answer Button on updated RC App
Guest 10 months ago in RingCentral Analytics 0 Under review

Allow user to pull analytics for the year

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Shareable Dashboard URL without Login

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...
Guest about 1 year ago in RingCentral Analytics 3 Future consideration

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 5 months ago in RingCentral Analytics 0 Under review

Customize LOB Report to specific operating hours by the day

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM
Guest 5 months ago in RingCentral Analytics 0 Under review

Show how long a rep is off of the phone in between calls on a monitoring screen

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 11 months ago in RingCentral Analytics 0 Future consideration