in analytics.ringcentral.com/performance-report/default/call-details a call queue can be selected and the member of the queue who answered the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?
If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report
Centralized Management of Analytics reports and Analytic Subscriptions.
We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
I want to be able to see a longer term history for my user reporting. Onboarding a new administrator who is trying to get an understanding of volume and he can not look back further than August in February of the next year.
Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call
Disable the ability of the user to download the call recording
Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Hubspot Call Logs for inbound/outbound from RingCentral mobile & desktop app
The current hubspot integration is very difficult to use. Continuous ringing after the call that won't go away unless i completely close Google Chrome, calls aren't automatically logged in the CRM, call outcomes are not auto logged, etc. The worst...