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RingCentral Analytics

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Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 8 months ago in RingCentral Analytics 0 Under review

Customized analytic reports

Should be able to have the option to customize the downloaded reports on analytics and remove columns
James Paul Bermoy about 1 month ago in RingCentral Analytics 0 New

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease over 1 year ago in RingCentral Analytics 1 Future consideration

Where do missed calls go?

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?
Guest over 1 year ago in RingCentral Analytics 1 Planned

Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons 5 months ago in RingCentral Analytics 3 Needs more information

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 7 months ago in RingCentral Analytics 0 Under review

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Need to be able to retain data longer so we can do a Year over Year comparison

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Count actual phone numbers dialed instead of Salesforce logged calls.

I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Oth...
Bryan Edman about 1 month ago in RingCentral Analytics 0 New

Report on users time in queue

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...
Nicole Bailey 7 months ago in RingCentral Analytics 0 Under review