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Report showing Users and CQG Voicemails

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
Paul Carmichael 9 months ago in RingCentral Analytics 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas 6 months ago in RingCentral Analytics 0 Under review

Create live dashboards for LOB Analytics

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...
Laris Mulic 9 months ago in RingCentral Analytics 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan almost 2 years ago in RingCentral Analytics 0 Under review

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier 7 months ago in RingCentral Analytics 2 Under review

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest over 1 year ago in RingCentral Analytics 1 Under review

Add reports to Dashboards as a widget

Once a useful report is created, it should be able to be added to a dashboard
Jeff Fairchild 3 months ago in RingCentral Analytics 0 Under review

"Wrap up" status visibility

An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automat...
Stephanie Rensburg 3 months ago in RingCentral Analytics 0 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 10 months ago in RingCentral Analytics 0 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus 7 months ago in RingCentral Analytics 0 Under review