RingCentral Analytics

Add total calls inbound + Outbound.

Users trying to build KPIs against time users are logged out of the queue and not in a call vs other performance metrics would benefit from being able to see time away from the phones without having to resort to third party paid integrations.

Please include the client's local IP address and not just the public IP of the device a user is logged into and taking calls from. You could add this near the "Network Type"

an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...

Would like a email notification when there are no agents in the queue I manage

I would like to be able to drill down on users and see their inbound and outbound call log and be able to <click> the record and listen to the call without have to go to the admin screen and seach for it

Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month ...

Can you please add a device unreachable alert. In an event if a device is unreachable a notification be sent to the Analytics portal

My call center manager wants to see monthly trends by hour to help him with staffing.

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls