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RingCentral Analytics

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Automate report downloads to file

We have the ability to create subscriptions and receive emailed reports, it would be nice to get those downloaded to file automatically as well
Guest almost 3 years ago in RingCentral Analytics 1 Planned

Include DID in performance reports

Want to see who is using their lines for actual outbound/inbound usage on company DID lines. Not just the extension numbers. Saves time having to cross-reference information.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Service Level for multiple call groups

Our tech support group would like a single widget dashboard service level report for multiple call groups. Presently to see the service level for 4 groups, it requires 4 widgets.
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue) We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular ...
Hajri Tonuzi almost 3 years ago in RingCentral Analytics 0 Under review

Define our set SLA definitions on reports

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....
Guest almost 3 years ago in RingCentral Analytics 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest almost 3 years ago in RingCentral Analytics 0 Under review

True "All" option in User filter on Performance Reports

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...
Kyle Beck almost 3 years ago in RingCentral Analytics 0 Planned

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman almost 3 years ago in RingCentral Analytics 1 Under review

Exact time when the users login to the App

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
Guest almost 3 years ago in RingCentral Analytics 2 Under review

%SLA for the entire organization

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...
Guest almost 3 years ago in RingCentral Analytics 0 Under review