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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Analytics

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Share Dashboard to Team for Live View of Inbound Calls and Reports

We need the ability to share our Service Desk dashboard to the team. This way we could give them a link (or load on a TV via mounted PC) to view the dashboard. No need to share with public link, but the option would be great!
Torey Bennett about 2 years ago in RingCentral Analytics 0 Future consideration

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson about 2 years ago in RingCentral Analytics 1 Under review

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman about 2 years ago in RingCentral Analytics 0 Under review

Abandoned Call Details to track hold times

No description provided
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Inherit Appearance and Logo from Admin Page

Currently we are able to change the main logo under service.ringcentral.com > more > appearence > company logo; but when we jump to analytics.ringcentral.com from the admin portal we see again the RingCentral logo. Since whitelabeling is ...
Filipe Leitao over 2 years ago in RingCentral Analytics 0 Future consideration

show the phone number in live report

as i see the live report if the agent in phone call i dont see with who is talking with even if he make his line busy with another agent to not recive phone call from customer i will never know its so much important to have that
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Detailed report of Ring Central Video usage

I'm looking for a report similar to Ring Central Meetings that shows who the participants were in a select meeting.
Guest over 2 years ago in RingCentral Analytics 3 Already exists

Tag or Mark Calls to be reviewed in the future

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Click through ability

Ability to click through on dashboards to identify what calls / records are contributing to statistics. For example, I can see 1 call has gone to VM and I want to know which one, when and how it reached VM. At the moment I have to go through the e...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Show actual abandoned call number and percentage

We have queues that overflow to one another so looking at queue level abandoned rates is misleading. The primary queues may show say 30% abandoned, but if 90% of those calls are answered by the second queue the call goes to then the actual abandon...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration