Skip to Main Content

RingCentral Analytics

Showing 722 of 7016

Analytics: Overflow Call Queue: Track Total Wait Time Across Queues

For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative. This is an important feature on Analy...
Jorge Mico about 1 month ago in RingCentral Analytics 0 New

New live report widget for top / bottom performers

I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are abs...
Jonny Smillie about 2 months ago in RingCentral Analytics 0 New

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Where do missed calls go?

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?
Guest almost 2 years ago in RingCentral Analytics 1 Planned

Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 9 months ago in RingCentral Analytics 0 Future consideration

Remove ability to Unsubscribe from Business Analytics Subscriptions

Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!
Cameron Hellmuth about 2 months ago in RingCentral Analytics 0 New

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Feature to share subscriptions created by one user with other users.

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...
Guest over 2 years ago in RingCentral Analytics 3 Planned

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid over 1 year ago in RingCentral Analytics 1 Under review

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 10 months ago in RingCentral Analytics 0 Under review