RingCentral Analytics

For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative. This is an important feature on Analy...

I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are abs...

adding a sound notification to alert of a call in queue would be great!

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?

so that we can track numbers, and react quickly to missed calls or vms.

Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...