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RingCentral Analytics

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track how many rings the phone has before it is answered on average

We want to know that our sales staff are answering the phone quickly. It would be great to track this.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Call progress diagnostics (tracking log of caller keypresses)

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...
Doug Stubenbordt over 1 year ago in RingCentral Analytics 1 Future consideration

Voicemail Data

It would be nice to see how many voicemails are in a user voicemail box. We have users who never check voicemail so if we knew which phones had a full voicemail inbox we could notify them to delete the messages.
Roger Hall over 1 year ago in RingCentral Analytics 0 Planned

Option to have multiple reports in a single subscription

To cut back on emails have a single email sent with multiple reports
Guest over 1 year ago in RingCentral Analytics 1 Planned

Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Torey Bennett almost 2 years ago in RingCentral Analytics 0 Future consideration

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Unique Calls

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful
Guest over 2 years ago in RingCentral Analytics 0 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes over 2 years ago in RingCentral Analytics 0 Under review

Fax Page Volume Reporting

No description provided
Guest over 2 years ago in RingCentral Analytics 0 Under review