I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...
create and export report showing calls per hour by date
It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...
Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Include the local IP address of the client device, not just the public IP
Please include the client's local IP address and not just the public IP of the device a user is logged into and taking calls from. You could add this near the "Network Type"
an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...