RingCentral Analytics

We want to know that our sales staff are answering the phone quickly. It would be great to track this.

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...

It would be nice to see how many voicemails are in a user voicemail box. We have users who never check voicemail so if we knew which phones had a full voicemail inbox we could notify them to delete the messages.

To cut back on emails have a single email sent with multiple reports

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.