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RingCentral Analytics

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Call Subject/Reason

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Unique Calls

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful
Guest almost 2 years ago in RingCentral Analytics 0 Under review

create and export report showing calls per hour by date

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Threads

Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes about 2 years ago in RingCentral Analytics 0 Under review

Include the local IP address of the client device, not just the public IP

Please include the client's local IP address and not just the public IP of the device a user is logged into and taking calls from. You could add this near the "Network Type"
Guest about 2 years ago in RingCentral Analytics 2 Under review

Fax Page Volume Reporting

No description provided
Guest about 2 years ago in RingCentral Analytics 0 Under review

Automation tools

an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Subscriptions Weekdays Only

Would be great to be able to schedule subscriptions for weekdays only so I don't get unnecessary reports in my inbox over the weekend.
Guest about 2 years ago in RingCentral Analytics 1 Already exists