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run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest over 1 year ago in RingCentral Analytics 0 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Time Element for Agent Detail on Live Reports

I would like to see the live time frames of the agents current status in live reports. For Example: Agent Status Time Agent One On Call 4:58 Agent Two Available 0:37 Agent Three Unavailable 13:14 This would allow us to monitor, in real time, how l...
Chase Owens almost 2 years ago in RingCentral Analytics 0 Under review

Live Reports

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Analytics for video usage

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
Taylor Ellis over 2 years ago in RingCentral Analytics 0 Planned

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman about 2 months ago in RingCentral Analytics 0 Under review

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz 3 months ago in RingCentral Analytics 0 Under review

Offer business hours selection for recurring reports in analytics.

Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one a...
HUDFCU ADMIN 5 months ago in RingCentral Analytics 0 Under review