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RingCentral Analytics

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Outbound Handle Time for users in the Performance Report.

Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for o...
Guest over 1 year ago in RingCentral Analytics 0 Under review

create a report option to show a time stamp of when a tech queues in and out

this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Live Reports Call Volume Time Period

We only want to see the missed calls information when we're on business hours. However, since our hours each day aren't always the same, it would be a great help if there was a way to set the hours daily to different time periods. As it is, there ...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Show contact name not just number on outgoing calls in Analytics/Performance Reports

We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Reporting | Refused Calls

Separate refused calls to direct line versus refused calls coming from a queue/IVR pipeline on the report Any API integration calls should have a separate description to filter call queues versus calls coming from an integration Include refused ca...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes over 1 year ago in RingCentral Analytics 0 Under review

Start/Stop Voice Call Record Time Logs Details

In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue) We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular ...
Hajri Tonuzi over 1 year ago in RingCentral Analytics 0 Under review

Define our set SLA definitions on reports

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....
Guest over 1 year ago in RingCentral Analytics 0 Under review