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RingCentral Analytics

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Report Subscription Customization

For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.
Prudvi Navuluru about 2 months ago in RingCentral Analytics 0 New

Weekly Call Trends Analytics

I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.
Johanna Hernandez about 2 months ago in RingCentral Analytics 0 New

Productivity reporting per agent

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.
Yvonne Powers 3 months ago in RingCentral Analytics 0 New

More detailed and accurate performance reports

There discrepancy between performance reports queue and users queue There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the...
Iam Kristoff Coloma 5 months ago in RingCentral Analytics 1 Under review

Remove Clutter from WallBoard

Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
Ryan Larkin 3 months ago in RingCentral Analytics 0 New

New Widget for Live Reports

Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.
Dustin Beasley about 2 months ago in RingCentral Analytics 0 New

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 10 months ago in RingCentral Analytics 0 Under review

Track Manager usage of Call Monitoring and Call Recording

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
Diana Moeglin 3 months ago in RingCentral Analytics 0 New

Shareable Dashboard URL without Login

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...
Guest over 1 year ago in RingCentral Analytics 4 Future consideration

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid over 1 year ago in RingCentral Analytics 1 Under review