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RingCentral Analytics

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Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest about 1 year ago in RingCentral Analytics 1 Planned

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest over 1 year ago in RingCentral Analytics 1 Planned

RingCentral Analytics Site filter should result in displaying items in the table that have data

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...
Fraz Hamid 3 months ago in RingCentral Analytics 0 Under review

Report upload in BI tool

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...
Ryan Taylor 4 months ago in RingCentral Analytics 0 Under review

Embeddable analytics dashboard

An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spa...
Guest 11 months ago in RingCentral Analytics 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest 12 months ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 8 months ago in RingCentral Analytics 0 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos 4 months ago in RingCentral Analytics 0 Under review