RingCentral Analytics

Would like a email notification when there are no agents in the queue I manage

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...

I would like to be able to drill down on users and see their inbound and outbound call log and be able to <click> the record and listen to the call without have to go to the admin screen and seach for it

Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month ...

My call center manager wants to see monthly trends by hour to help him with staffing.

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls

if a user can have access to just their own performance reporting

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...