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Report from analytics that can be subscribed to that shows the calls of questionable quality.

This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Harry Taylor 7 months ago in RingCentral Analytics 0 Under review

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett about 2 years ago in RingCentral Analytics 0 Under review

Missed call and schedule call reports request via email

Missed call and schedule call reports request via email
Nagarajan Ramalingam 4 months ago in RingCentral Analytics 1 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest over 1 year ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 12 months ago in RingCentral Analytics 0 Under review

[ANALYTICS] Restricted view on specific sites

Hello, It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure. IE : A World Wide Company - Give access to the stats of French sites for the Fren...
Corentin LAUNAY 4 months ago in RingCentral Analytics 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo 4 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest over 1 year ago in RingCentral Analytics 1 Planned

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest over 1 year ago in RingCentral Analytics 0 Under review