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RingCentral Analytics

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Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons 6 months ago in RingCentral Analytics 3 Needs more information

Feature to share subscriptions created by one user with other users.

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...
Guest over 2 years ago in RingCentral Analytics 3 Planned

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Report on users time in queue

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...
Nicole Bailey 8 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid over 1 year ago in RingCentral Analytics 1 Under review

Customized analytic reports

Should be able to have the option to customize the downloaded reports on analytics and remove columns
James Paul Bermoy about 2 months ago in RingCentral Analytics 0 New

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 8 months ago in RingCentral Analytics 0 Under review

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 8 months ago in RingCentral Analytics 0 Under review

Shareable Dashboard URL without Login

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...
Guest over 1 year ago in RingCentral Analytics 3 Future consideration