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RingCentral Analytics

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Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 10 months ago in RingCentral Analytics 0 Under review

Shareable Dashboard URL without Login

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...
Guest over 1 year ago in RingCentral Analytics 4 Future consideration

Productivity reporting per agent

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.
Yvonne Powers 4 months ago in RingCentral Analytics 0 New

Remove Clutter from WallBoard

Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
Ryan Larkin 4 months ago in RingCentral Analytics 0 New

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 9 months ago in RingCentral Analytics 0 Under review

Track Manager usage of Call Monitoring and Call Recording

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
Diana Moeglin 4 months ago in RingCentral Analytics 0 New

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan over 3 years ago in RingCentral Analytics 2 Under review

Report Subscription Customization

For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.
Prudvi Navuluru about 2 months ago in RingCentral Analytics 0 New

Weekly Call Trends Analytics

I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.
Johanna Hernandez about 2 months ago in RingCentral Analytics 0 New

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt over 1 year ago in RingCentral Analytics 1 Under review