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RingCentral Analytics

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leave off deactivated users from adoption and usage report

Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
Heather Casteel 4 months ago in RingCentral Analytics 0 Under review

Outbound Call being identified as connected or missed.

Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voi...
Mitch Detwiler 4 months ago in RingCentral Analytics 0 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus 9 months ago in RingCentral Analytics 0 Under review

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 5 months ago in RingCentral Analytics 0 Under review

Live Reports : Need to widget to reflect multiple queues

Need there to be one widget that is reflecting more than one queue. Currently when a widget is created for Queue monitoring and Queue calls, you can only select one queue per widget and not multiple.
Stephanie Rensburg 9 months ago in RingCentral Analytics 0 Under review

Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest over 1 year ago in RingCentral Analytics 1 Planned

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio about 1 year ago in RingCentral Analytics 0 Under review

Report from analytics that can be subscribed to that shows the calls of questionable quality.

This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Harry Taylor 9 months ago in RingCentral Analytics 0 Under review

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration