RingCentral Analytics

Can you please add a device unreachable alert. In an event if a device is unreachable a notification be sent to the Analytics portal

My call center manager wants to see monthly trends by hour to help him with staffing.

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls

if a user can have access to just their own performance reporting

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.

It would be great if you could cast the stats to a Monitor or present it on full screen mode.

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...