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RingCentral Analytics

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Device unreachable alert

Can you please add a device unreachable alert. In an event if a device is unreachable a notification be sent to the Analytics portal
Guest 3 months ago in RingCentral Analytics 0 Under review

A report that shows the daily call trends by the hour for an entire month.

My call center manager wants to see monthly trends by hour to help him with staffing.
Brett Betchey 3 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls
Amanda Stiteler 3 months ago in RingCentral Analytics 0 Under review

Agents able to see their own performance metrics

if a user can have access to just their own performance reporting
Guest 3 months ago in RingCentral Analytics 0 Under review

Call logs to multiple email addresses

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
Aaron Gray 8 months ago in RingCentral Analytics 0 Under review

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger 12 months ago in RingCentral Analytics 1 Future consideration

Ability to download full life cycle of a call

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...
Karen Inman over 2 years ago in RingCentral Analytics 2 Planned

Refusal breakdown report

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.
Guest 3 months ago in RingCentral Analytics 0 Under review

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan almost 3 years ago in RingCentral Analytics 2 Under review