RingCentral Analytics

Hello, could it be possible to get reports for calls for the past 12 months?

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...

I would like to see the live time frames of the agents current status in live reports. For Example: Agent Status Time Agent One On Call 4:58 Agent Two Available 0:37 Agent Three Unavailable 13:14 This would allow us to monitor, in real time, how l...

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...

It would be very useful if Admins have the option to look at the hops during a call (i.e., from the caller's IP to the Server IP to the Callee's IP and back) so we can see where in the call that call quality deteriorates and can determine what's t...

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...