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Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest about 2 years ago in RingCentral Analytics 1 Under review

Require Live Reports License - To be Specifically added

Require Live Reports License - To be Specifically added. With the recent change in how the Live report license is Charged/Counted. It would be better to know you (As Admin) are specifically adding a few hundred agents to the live report License in...
Matthew Walsh 9 months ago in RingCentral Analytics 0 Under review

It would be very helpful to include the Limited Extensions in the Business Analytics

Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.
Guest 9 months ago in RingCentral Analytics 0 Under review

Measure of occupancy as a percentage

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...
Guest over 2 years ago in RingCentral Analytics 1 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo about 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman 9 months ago in RingCentral Analytics 0 Under review

Analytics metric color options

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.
Scott Atkinson over 1 year ago in RingCentral Analytics 0 Under review

Create live dashboards for LOB Analytics

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...
Laris Mulic over 1 year ago in RingCentral Analytics 0 Under review

User Usage Reports

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...
Zach Bondurant over 2 years ago in RingCentral Analytics 0 Under review

Segment Reports by Business Hours Only

I am at a loss for how I am unable to pull reports for Business Hours only, instead of seeing all the data points for 24 hours a day. I would like to be able to accurately report performance metrics to my call center for the actual hours they are ...
Guest over 1 year ago in RingCentral Analytics 2 Under review