RingCentral Analytics

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

Require Live Reports License - To be Specifically added. With the recent change in how the Live report license is Charged/Counted. It would be better to know you (As Admin) are specifically adding a few hundred agents to the live report License in...

Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...

Hello, could it be possible to get reports for calls for the past 12 months?

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...

I am at a loss for how I am unable to pull reports for Business Hours only, instead of seeing all the data points for 24 hours a day. I would like to be able to accurately report performance metrics to my call center for the actual hours they are ...