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RingCentral Analytics

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Define our set SLA definitions on reports

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Display active call lengths for ongoing calls

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...
Alisa Carson 10 months ago in RingCentral Analytics 1 Under review

Add reports to Dashboards as a widget

Once a useful report is created, it should be able to be added to a dashboard
Jeff Fairchild 7 months ago in RingCentral Analytics 0 Under review

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild 7 months ago in RingCentral Analytics 0 Under review

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt 7 months ago in RingCentral Analytics 1 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Live Reporting : Dashboards need to have more than one editor

Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another ed...
Stephanie Rensburg 11 months ago in RingCentral Analytics 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan about 2 years ago in RingCentral Analytics 0 Under review

Performance Report Detail Trend

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
Joey Van Duzee about 1 year ago in RingCentral Analytics 0 Under review

The ability to record whispers and barges

this feature would be useful in allowing us the ability to go back and listen to these calls and assess the quality of input and coaching being done through the whispers and barges.
Cris Rios 4 months ago in RingCentral Analytics 0 Under review