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RingCentral Analytics

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Report upload in BI tool

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...
Ryan Taylor 4 months ago in RingCentral Analytics 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest 12 months ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 8 months ago in RingCentral Analytics 0 Under review

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest about 1 year ago in RingCentral Analytics 1 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos 4 months ago in RingCentral Analytics 0 Under review

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest 9 months ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia about 1 year ago in RingCentral Analytics 0 Under review

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac 5 months ago in RingCentral Analytics 0 Under review

Be able to display an accurate service level based on my hours of operation.

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...
Guest 10 months ago in RingCentral Analytics 0 Under review